Terms and Conditions

Easy Frames Guarantee and Refund Policy

We understand that sometimes it is hard to truly understand what you are getting these days when buying online.  As we are SO confident you will simply LOVE our Easy Frames – we are happy to offer a 100% money back guarantee for all purchases made online from this website.  No questions asked – if they are not what you expected simply contact us at [email protected] and return for a full refund.  Unlike most guarantees that only allow you a limited time to return your purchase, we provide you with 365 days to make your mind up.

Easy Frames Liability Policy

Easy Frames will not be liable for any loss or damage caused by incorrect use, application or removal of the frames.  To the extent permitted by law, Easy Frames will not be liable for any other loss or damage arising from the use of any Easy Frame products.

Purchasing from easyframes.co.nz

Easyframes.co.nz online shopping gives customers convenient, quick, easy and secure purchasing options. Items displayed on the site can be purchased using our real-time online Mastercard or Visa transaction facility which is hosted through Payment express via DPS (http://www.paymentexpress.com/Products/Ecommerce/DPS_Hosted) – new Zealands most trusted Payment gateway. Customers have the confidence in knowing that all of their details are protected by the latest 128bit security mechanisms, and are used only for the purposes of the transaction.

Pricing

This is a New Zealand owned and operated business and prices displayed on the website are in New Zealand Dollars (NZ$). Prices displayed include GST (15%).

All prices are correct at time of publication; however we reserve the right to alter the price for any reason.
If this happens with an item you have ordered, we will contact you prior to delivery.

Security
Security is one of our highest priorities.  Easyframes.co.nz uses technology called SSL – Secure Sockets Layer. This means at the checkout, our servers and your PC encrypt (scramble) everything that you enter into your computer, such as credit card details, billing and delivery address. Because it is encrypted, other computers are unable to make sense of it, therefore keeping this information private.

Delivery
Easy Frames is committed to deliver your order as quickly as possible or to deliver your order at the most appropriate time according to your special delivery instructions.  Easy Frames will courier your purchases to anywhere in New Zealand. Delivery is made using New Zealand Couriers overnight service.  While this is an overnight service with most deliveries arriving at your door before 9:30am, please allow for 24 – 48 hours for delivery.  Any courier problems should be notified within 48 hours of delivery, by email or phone.

All deliveries are by courier so we need a physical address, not a Post Office Box.
We are sorry but we do not currently deliver outside of New Zealand.

Out of Stock and Back Orders
While we do everything we can to make sure our stock levels are accurate at all times there may be occasions due to unforeseen circumstances where we are unable to fulfil your order or source a replacement product. If this should occur we will contact you and give you our best estimate as to when the product is likely to be available.  If this time frame is unacceptable to you, we will offer either a store credit for the value of your purchase or a full refund.

Courier return goods to:

Easy Frames, 11 Winston Avenue, Hokowhitu, Palmerston North.

Please ensure all items are returned in the original, unused condition, with the original packaging. Remember to include your details. No refunds on freight charges.

We will replace or credit any transit breakage.  Any replacements are subject to stock availability.  We will always keep you informed.

Privacy
We take your privacy seriously and want to make your shopping experience as safe, satisfying, convenient and pleasurable as possible. Your order is protected at all steps by using our secure server. While we may (with your permission) securely store your customer details, etc… we do not sell, trade or share this information with anyone. Should you have any questions about ordering online or security on this site, please call us on the phone numbers on our contact page, or send an e-mail to [email protected].

Your Information – collection and storage
When you order from easyframes.co.nz we ask you for your e-mail address, and we need to know your first and last names, your telephone number (in case any one of our staff need to contact you regarding your order) and your credit card information. This information is currently used solely to fulfil your order. Your personal information is stored both online and in our order processing system in a secure and responsible way, however both systems have built in security and are not available to unauthorised persons. In the future we may use this information to assist you with repeat visits. -with your permission of course!

Do we collect any other Information?
Yes.  Easy Frames does collect information on the usage of the site, such as pages visited and most popular pages. This helps us determine what our customers are most interested in and we can keep our site as up to date as possible regarding new products etc. We ARE NOT able to tell who you are from this information and while it is stored on our secure systems we do not pass it onto any third parties.

Changes to your personal Information
Your personal information is available online for you to view, using your unique password and customer number to access the secure area. If you wish to change certain details in the information that is held about you, you can do so using the online editing function, or should you wish to delete it, please e-mail us at [email protected] with your deletion request.

Legal Business Name
Quan Solutions Limited (trading as Easy Frames)
The name that will appear on your statement will be ‘Easy Frames’

Physical Address
11 Winston Avenue,
Hokowhitu,
Palmerston North 4410.